You can't cost-cut your way to great service. A survey of retailers reveals where they invest to make sure they keep customers happy.
http://www.inc.com/erik-sherman/are-you-a-low-touch-retailer-in-a-high-touch-world.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+inc%2Fall-topics+%28Inc.com+%3E+All+Topics%29
http://www.inc.com/erik-sherman/are-you-a-low-touch-retailer-in-a-high-touch-world.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+inc%2Fall-topics+%28Inc.com+%3E+All+Topics%29
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