The use of Colossus, a computer program gaining momentum throughout the insurance industry in recent years, has begun to remove the human elements of bias and compassion from the process.
http://www.seattlepi.com/news/article/Low-ball-offers-nothing-new-in-insurance-industry-1114731.php
http://www.seattlepi.com/news/article/Low-ball-offers-nothing-new-in-insurance-industry-1114731.php
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